help.patepang.com
Help
Help for people who use Patepang: questions and answers, guides, staying safe when you meet, how to delete an account, and how to reach us.
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Mount Pangrango, West Java.
Guides
Step by step, for what you do in the app.
- GuardiansWho guardians are, how to choose them, and what they can do for your account.
- Backup and recoveryHow to back up your account, and how to move it to a new phone through two of your guardians.
- Travel modeHow to seal what Patepang holds on your phone with six words before you go through a check or lend your phone.
- Exporting your dataHow to make an encrypted file of the data on your phone, and how to open it with six words.
- NotificationsWhat Patepang's notifications show, and how to adjust them.
- SubscriptionWhat a subscription adds, how to buy one through the App Store or Google Play, and how to stop it.
Questions, safety and your account
- SafetyHow to meet in person safely, disconnect and report, use the emergency lock, and call 112 when there is danger.
- Deleting your account and dataHow to delete your account from the app, what is deleted and when, and what remains.
- Delete a Patepang account without the appWhere to use a deletion code file to schedule your account's deletion, when your phone is lost or Patepang is no longer installed.
- Questions and answersShort answers about tempel, accounts, lost or new phones, groups and calls, privacy, prices, and deleting an account.
- ContactEmail addresses for help, personal data, legal matters and security, and our postal address.
Questions and answers
Short answers, by topic. Each opens on the questions page.
Outages and contact
We announce major disruptions of the Patepang service on the status page.
If your answer is not here, write to [email protected]. Other addresses are on the Contact page. We never ask for your PIN, your six words, key files or a deletion code, and we do not act on an account because of an email.