Patepang Helppatepang.com

Contact

Write to the address that fits what you need, or call us. There is no form.

Parts still awaiting a decision are marked with square brackets, [like this].

Email addresses

#
Help and general questions, personal data, and legal matters
[email protected]
Questions about Patepang, help using the app, subscriptions, and feedback. Requests about your personal data under Indonesia's Personal Data Protection Law (UU PDP), and questions for the data protection officer. Requests from law enforcement authorities and the government, and other legal notices.
Security
[email protected]
Vulnerability reports, in Indonesian or English, under the policy on the Security page.

Phone

#
Help and general questions
+62 851-6101-1651
Questions about Patepang, help using the app, and subscriptions. Requests about personal data and legal matters are best sent by email, so that they are on record, and vulnerability reports go to [email protected].

Never say your PIN, your six words or what is in a key file over the phone. Patepang never asks for them, and does not act on an account because of a phone call.

Before you write

#
  • Patepang has no forms and asks for no data through this site, except the deletion code file on the Delete a Patepang account without the app page. You can reach us by email and by phone.
  • Never send your PIN, the six words of an export or of travel mode, or key files. Patepang never asks for them. An email that asks for them is not from us.
  • We cannot tell who owns an account from a name or an email address, so by email or phone we cannot yet confirm that an account is yours. Do not send your PIN or six words to prove it. [How to prove account ownership by email: awaiting a decision]

Postal mail

#

PT Pakuan Teknologi Pangrango
Jl. Cihideung Udik RT 004/RW 009, Desa Cihideung Udik, Kecamatan Ciampea, Kabupaten Bogor, Jawa Barat 16620, Indonesia