Subscription

The prices above are the prices in Indonesia; outside Indonesia, the store sets an equivalent price. The price that applies is the price the store shows when you buy.

1. In the menu, open Settings, then Subscription in the Account section.
2. In Choose a plan, choose Monthly or Annual. Its price is read from the store.
3. Press Subscribe, then complete the purchase in the App Store or Google Play.

A purchase needs the internet. The subscription renews automatically every period and is billed through your App Store or Google Play account, until you stop it in the store’s subscription settings. You can switch between the monthly and annual plans with Change plan. If your purchase is not recorded in Patepang yet, press Restore purchases.

New subscribers get a 14-day free trial, once for each store account. During the free trial, your space and file size are the same as a subscriber’s, and Subscription says until when the free trial runs. If it is not stopped before the free trial ends, the subscription continues and is billed by the store.

1. In Subscription, press Manage in the App Store or Manage in Google Play. The store’s subscription settings open.
2. Stop the subscription there, with the same store account.

The subscription stays in effect until the end of the period already paid for, then ends; every feature keeps working. Deleting your Patepang account does not stop the subscription in the store. Stop the subscription first, then delete your account. Refunds are requested from the store, according to its policies.

If the store fails to charge for a renewal, your subscription enters the grace period the store gives, and Subscription says that your payment has a problem. During the grace period, your space and file size stay the same as a subscriber’s. Fix your payment method in the store; if it is not fixed by the time the grace period ends, your subscription ends.

If the media you store on the server exceeds your quota, for example after the subscription ends, your media is not deleted right away:

• new uploads are held until you have enough space again, photos and files in messages too;
• you are notified 3 months, 1 month, and 1 week before the 12-month limit;
• after 12 months, the server deletes the oldest media of updates, moments, and stickers until it fits. Photos in group albums and your contributions to shared moments also disappear for other people. Account backups are never deleted because of the quota.

Storage, in Settings, says since when your space has exceeded the limit and when the oldest is deleted. Save to phone shows the media that would be deleted according to your phone’s records; choose what you want to keep, then save it to the phone before the limit.

We do not receive and do not store your card, bank account, or payment method. The server records your subscription status, until when it is in effect, the store where you bought it, whether the free trial has been used, and a random identifier that links the purchase to your account. That random identifier is also stored at Apple or Google with your purchase, so they can link it to your store account. The server also knows how much media space you use. The details are in the Privacy policy.